A ticket agent is a travel professional who sells tickets, provides passenger information, makes seat assignments, and checks in luggage. Ticket agents work in airports, bus stations, train stations, and major transit centers, and they are sometimes said to be working on the “front lines” for their employers, because they are the first people passengers interact with. Working as a ticket agent does not require any special educational qualifications, but it does require a very level temperament and the ability to work with diverse people, including people with language barriers or cognitive impairments which hamper communication.