Orders placed before 3.30 PM ( excluding weekends and Public Holidays ) are usually dispatched on the day of ordering via 1st Class Royal Mail although we may opt to dispatch your order via next working day courier at no extra cost.

SORRY, WE DO NOT ACCEPT ORDERS OUTSIDE THE UK.

If we are unable to dispatch your order within 2 business days during our normal operating period then we will email you to inform you of the situation.

Please note that 1st Class Mail arrives next working day in over 95% of cases but it is not a guaranteed next day service. In some circumstances it can take up to 15 days for items despatched by 1st class mail to arrive.

Any orders still not received after this 15 day period will be reported to the Royal Mail who will perform a search using the unique traceable PPI code printed onto the packet. We will not re despatch or refund for missing goods until an investigation has been completed by the Royal Mail and the package been confirmed as lost/delayed.

The Royal Mail will not investigate into the whereabouts of delayed packets until they have been in the postal system for 15 days or more.

Any discrepancies or omissions with your order must be reported within 48 hours of receipt of the goods.

Undelivered packages must be reported via email within 30 days of placing your order.

We offer high quality, order fulfillment services, warehousing and storage, pick and pack, and shipping services. Designed to support; e-commerce start ups, online stores, authors, independent publishers and musicians that elect to outsource their order fulfillment or do not have storage capacity.

We provide complete and accurate accounting and inventory reporting, climate controlled storage and rapid order fulfillment and shipping. Our service fees are structured to meet the needs of the individual e-commerce online store operator, author, publisher, musician, producer and entrepreneur.

We understand the limitations of the owner of small and mid size offerings and work with our customers to economically provide needed services.

One of the main advantages of retail sources is that you are shopping in person and can take the item home with you. When you buy from an online or catalog vendor, however, the item must be sent to you. Shipping items costs money, and you usually end up paying for it explicitly through a charge added to the order. Vendors vary greatly in how they charge for shipping and handling; this can make a huge difference in the total that you pay for many items, often making one vendor far more attractive than another.

There are no standards for how companies charge for shipping items. In some cases the company attempts to charge you exactly what the shipping is costing them; other companies use shipping charges as a way of incentivizing additional sales or distinguishing themselves from their competition. Some use it just to make money at your expense. Here are just a few of the more common pricing models out there:

* Exact Charge: Shipping and handling is charged based on the exact cost that the carrier charges the company to ship the item. Probably the only really honest method, it is also one of the least common because it makes billing difficult: they can't tell you what the order total is until it ships, and many customers don't like this.
* Per-Pound Charge: Shipping is charged based on the weight of the item. This is a common method, and since most carriers charge on this basis, it is a fair one--assuming the company is being honest about what items weigh and what the shipping costs per pound. Sometimes the charge is based on how far away you are from the company, but this is actually uncommon. These companies are the best choice for smaller, high-ticket items.
* Per-Dollar Charge: Shipping is charged based on how much you order, regardless of what it is. I've always considered this a very strange model, because the cost of shipping something has nothing to do with what it costs, except in a very broad way. This method biases orders towards larger, cheaper items. A company that prices this way is not a good place to buy smaller, expensive items.
* Per-Dollar Charge With A Cap: Shipping is charged based on the value of the order but with a maximum total. A company using this model is encouraging large orders, because above a certain point you get the additional items for no additional shipping charge. I've even seen companies that charge based on order value up to a certain point, and then after that the shipping is free!
* Flat Charge: A flat fee is charged for all orders regardless of the weight or value of the order. Again here, the company is trying to discourage small orders in favor of large ones.
* Free Shipping: Some companies don't charge explicitly for shipping at all. Of course, they build the shipping cost into their prices, making them less competitive. But if their price is close to or the same on something as another company that does charge shipping, you may have a winner there. Some companies usually charge for shipping but have short-term "free shipping" deals; see here for more.