All ILG Assured clients are allocated an account manager. The account managers role includes:


• Importing and checking your orders for correct address and product information.
• Notifying you of any orders that have gone into back order and managing this process.
• Coordinating stock takes and cycle counts of your product.
• Coordinating your daily workload to ensure all packages are dispatched in line with your SLA.
• General Enquiries and liaison.
• Quotations & shipping advice.
• Tracking of your consignments and resolution of all delivery issues.
• Day to day communications and account coordination.
• Produce your bespoke reports on a daily, weekly or monthly basis

You have sales. You have customer service. And then you have the account manager (AM), with one foot in each department. AMs act as the liaison between a company and its clients, and it’s their responsibility to see that those clients are maximizing the value of the products and services provided. But there’s a large sales component to their job as well. It’s the AMs’ duty to maintain, retain, and usually upsell to their portfolio of clients or accounts.

You’ll find the account management function at all types of companies, including consulting firms, service providers, and employment, advertising, and public relations agencies. AMs with an auto-paint company, for instance, manage the company’s relationships with clients like GM or DaimlerChrysler, or with body shops and auto-painting shops. At a high-tech company, AMs are the primary point of contact between the company providing the technology and the clients using it.