All ILG Assured clients are allocated an account manager. The account managers role includes:


• Importing and checking your orders for correct address and product information.
• Notifying you of any orders that have gone into back order and managing this process.
• Coordinating stock takes and cycle counts of your product.
• Coordinating your daily workload to ensure all packages are dispatched in line with your SLA.
• General Enquiries and liaison.
• Quotations & shipping advice.
• Tracking of your consignments and resolution of all delivery issues.
• Day to day communications and account coordination.
• Produce your bespoke reports on a daily, weekly or monthly basis

You have sales. You have customer service. And then you have the account manager (AM), with one foot in each department. AMs act as the liaison between a company and its clients, and it’s their responsibility to see that those clients are maximizing the value of the products and services provided. But there’s a large sales component to their job as well. It’s the AMs’ duty to maintain, retain, and usually upsell to their portfolio of clients or accounts.

You’ll find the account management function at all types of companies, including consulting firms, service providers, and employment, advertising, and public relations agencies. AMs with an auto-paint company, for instance, manage the company’s relationships with clients like GM or Daimler Chrysler, or with body shops and auto-painting shops. At a high-tech company, AMs are the primary point of contact between the company providing the technology and the clients using it.

“ Account Management is the process of maximizing the return on your investment in a customer by defining and auctioning appropriate plans that will enable you to build on the present, to manage the future. ”

The Account Manager makes it incredibly easy for users to create new accounts with optional randomly generated passwords, and log into and out of them with just a click. As a web developer, adding support for this feature could take as little as fifteen minutes of hacking (in fact, we’ll mention the first 5 people to add support – read below to learn more.).

We want to make signing into websites easier for all Firefox users, and are looking to ship this feature as soon as possible in Firefox. As part of that process we’re looking for feedback to refine the specification. Now is a really good time to get involved in defining the spec.

There are three things that you can do right now:

* Read the draft specification.
* Join our discussion group.
* Come to our in-person meet-up on May 20th.

Account management is actually a synonym for account penetration. Just because you have sold one product or service to one business entity within an organization doesn't mean your job is done. Think of all the additional opportunities that may exist in the account! For example:

* Does your company offer additional products or services that might be a "fit" for this customer?

* How many other business units, departments, divisions, and subsidiaries are potential prospects for your company's offering(s)?