Effective desktop support specialist must be a good communicator in addition to a great problem solver. Support specialist is a trained computer expert who provides technical support to users of computer software and hardware running the Windows®, Macintosh®, or Linux® operating system. A specialist with this level of expertise often has a degree in computer science or technical certification. The specialist has been put in place to be the first line of defense when problems arise that demand proper and professional levels of communication.




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