1)Be aware:In every business, problem exists. As problem comes, decision making begins. A business person has to constantly take actions to solve these problems. While solving the problem, one must understand that it can become an important opportunity.
2)Identify causes:Before taking any action, the cause of the problem should be clarified. To know problems, several key element questions should be answered which are as follows:
* People contribution in problem solving.
* Correct machine to perform different tasks.
* Environment stability and its changing attitude.
3)Creativity:Using his creativity and ability, a person can find out different alternatives of his problem. After going through different alternatives of a problem, a person can make a right choice and can give a handy solution to the problem.
4)Apply the choice:After taking decision, one should put the plan into effect. It’s not easy to implement every decision. While applying the decision, one has to take human element into consideration.
5)Evaluate:Evaluation plays a major role in any solution of the problem. A person has to think deeply before taking any decision because any result doesn’t appear immediately after evaluation.

very useful steps for business related problems. these steps we can use for our small business also.

In fact, whatever your goal, your real job is to solve any and all problems that stand between you and the achievement of that goal. Your success in life, your career, your relationship, and your business all depend on one thing -­ your ability to understand and solve problems.
Become a Professional Problem Solver
Constantly Examine your Goal.
Turn on the Lights.
Get Ruthless.
Identify your Primary Internal Resistance.
Take a Look at the Outside World.